Home Suites

I was there for a week. Unfortunately the staff reported 1 visitor I had. He was only there 1 hours. I was told > wouldn't be allowed back. Unfortunately this is way to common any more in a lot of San Antonio hotels.. The other person stay at the hotel had 8 visitors many were 4 to 5 hour visitation. I believe that the staff was totally outside of the normal hotel/motel staffing requirements. However there are many other hotels to chose from in the area.

My Mom had to stay there a few nights. During her stay her AC was not cooling but the Maintenance gentleman Matthew was very nice to come take a look at it for her. He cleaned it and that seemed to help a great deal. He offered to talk to his manager if it didn’t cool to see about moving her rooms if needed. Thankfully it was not needed but the offer made my mom feel appreciated and cared for. While he was there he did hear the toilet running and was able to adjust and fix that too! Talk about customer service! Thank you Home Suites a lot of Hotels could use a maintenance gentleman like Matthew caring and putting customers first! Thanks for taking care of my mom.

Newly remodeled rooms look better than ever! My stay was great been coming here for 3 years